Privacy Protection

To offer you an efficient, secure, and compliant service with current regulations, we collect various categories of personal data, depending on how you interact with our platform.

Identity and Contact Details

When you decide to register an account, we request basic identification information such as first name, last name, date of birth (essential for verifying legal age), residential address, email address, and phone number. In certain circumstances, we may request additional documentation to comply with legal obligations regarding customer due diligence.

Usage and Device Data

While you navigate the platform, our systems automatically record technical information. This includes the IP address, browser type and version, operating system, pages visited, time spent on them, and other diagnostic data useful for monitoring and improving the technical stability of our services.

Transaction Data

Should you conduct financial operations on the platform, we will collect data related to deposits, withdrawals, chosen payment methods, and your activity history. Please note that Casinia does not store complete credit card details, which are securely managed by duly certified third-party payment service providers.

The processing of your personal data is based on specific legal grounds. Primarily, we process data as necessary for the performance of the contract concluded with you upon acceptance of the Terms and Conditions. Secondly, we process information to comply with specific legal obligations, such as anti-money laundering regulations and child protection. Further processing, such as sending commercial communications or advanced preference analysis, is based on your explicit consent or our legitimate interest in improving the commercial offering, always balanced with your fundamental rights.

The information collected is used for operational, administrative, and legal purposes. Specifically, we use your data to create and manage your user profile, process financial transactions securely, provide qualified customer support in response to your requests, detect and prevent fraudulent activities or unauthorized access, and, with your approval, send you updates on new features, bonuses, or personalized promotions.

We retain your personal data only for the time strictly necessary to achieve the purposes for which it was collected, or for longer periods if required or permitted by applicable laws in Italy (e.g., for tax, accounting purposes, or defense in case of legal disputes). At the end of the retention period, the data will be securely deleted or irreversibly anonymized.

Casinia does not sell or rent users' personal data to third parties. Information sharing occurs exclusively with carefully selected service providers (such as payment processors, hosting services, and IT security solution providers) who act as data processors on our behalf. Should data need to be transferred outside the European Economic Area, we will adopt standard contractual clauses or other adequate safeguards to ensure the level of protection remains compliant with European and Italian standards.

We implement advanced technical and organizational measures to protect your personal data from loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, network firewalls, and strict access controls. However, as no Internet transmission or electronic storage system is 100% secure, while we make every reasonable effort, we cannot guarantee absolute security.

In accordance with current laws, you have specific rights regarding your personal data. You have the right to request access to the information we hold, obtain its rectification if inaccurate, request its erasure (right to be forgotten) if there are no legal obligations requiring us to retain it, object to its processing for direct marketing purposes, request restriction of processing in certain circumstances, and, if applicable, exercise the right to data portability to another controller.

To exercise your rights or for any questions regarding this Privacy Policy, you can contact our dedicated team by writing to the e-mail address: [email protected]. This policy may be subject to changes over time to adapt to new legislative or procedural developments. We invite you to regularly check the last updated date at the bottom of the document.